About The Gleamery
The Gleamery is a venture-backed health and wellness startup reinventing the dental industry. Our mission is to build the first national dental brand specializing in professional-grade, high-quality comprehensive exams, teeth cleanings, whitening, and straightening — the services modern consumers want and need. With a hospitality-driven ethos and seamless, technology-enabled guest experience, The Gleamery is rapidly expanding across the U.S., redefining preventive and cosmetic dental care.
About the Role
We are looking for exceptionally talented individuals to join our mission-driven team. As a Care Coordinator, you are the backbone of our studio, responsible for ensuring the daily schedule remains fully booked and runs smoothly. You will be proactive in confirming appointments, rebooking guests, and following up with past guests to encourage re-engagement. Additionally, you will play a key role in selling services, packages, and retail products. You are the first and last point of contact for our guests—in person, over the phone, and via text—making this role vital to The Gleamery’s success.
Key Responsibilities
Schedule Excellence
- Ensure that the daily schedule remains full by proactively confirming appointments and filling schedule gaps as needed.
- Call and text guests in advance of their appointments to ensure timely arrival and ensure that all intake forms and photos are completed.
- Identify and reach out to guests via phone and SMS who have not visited The Gleamery recently, encouraging them to book an appointment.
- Contact guests who have broken or canceled appointments to reschedule them promptly.
- Monitor upcoming appointments and take action to optimize the schedule, ensuring efficiency and high occupancy rates.
- Drive retention and loyalty by promoting rebookings, referrals and reviews.
Guest Experience & Front Desk Operations
- Welcome guests warmly, providing an exceptional first impression.
- Answer phones and respond to guest inquiries via text and email professionally and efficiently.
- Transition guests from the lobby to the Brush Bar and treatment rooms, setting the stage for a seamless experience.
- Setup and clean Comfort Add-On technologies for guests.
- Complete check-out, including collecting payment, scheduling follow-up visits, and discussing package options, the referral program, and reviews.
- Proactively manage guest concerns, escalating issues to the Studio Manager as needed.
Studio Support & Facility Upkeep
- Maintain a pristine studio environment, including sterilizing and resetting treatment rooms between guests.
- Assist hygienists with chairside support as needed.
- Keep all common areas, including restrooms, squeaky clean and presentable.
- Manage inventory and ensure treatment supplies are stocked.
- Comply with OSHA and health standards.
Team Collaboration & Culture
- Actively participate in team meetings and company initiatives.
- Assist with community outreach and marketing events.
- Uphold The Gleamery’s high standards of guest satisfaction, retention, and brand loyalty.
- Partner closely with the Clinical and Support Office teams to deliver a world-class experience to every guest, every time.
Qualifications
- Strong ability to own and manage a busy appointment schedule.
- Confidence in making outbound calls and engaging guests to confirm and rebook appointments.
- Sales-driven mindset with a natural ability to sell packages, services, and products.
- Outstanding customer service and interpersonal skills.
- Ability to multitask in a fast-paced, high-energy studio environment.
- High attention to detail and commitment to operational excellence.
- Proficiency in learning and using electronic medical record (EMR) systems.
- The ability to work any day/time of the week with no restrictions.
Benefits & Compensation
- Competitive benefits
- The opportunity to work closely with The Gleamery’s Founder and Support Office team as we work to expand The Gleamery from coast-to-coast in the US
- $18-$20/hr dependent upon experience
Come and be a part of the Gleam Team!
Email careers@thegleamery.com with your resume and let us know why you're interested in working at The Gleamery.
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