• Appointments
  • Services
  • Billing
  • Rewards
  • Health & Safety
What's your cancellation policy?

We respectfully require that you cancel or make changes at least 24 hours in advance of your appointment.

Missed/late cancelled appointments with less than 24 hours' notice will incur a $100 cancellation fee. Cancellation fees are charged to the card you provided at booking.

We understand at times unexpected circumstances may require schedule adjustments. In case of an emergency, the cancellation fee will be charged, but you may contact us to discuss a credit for future appointments.

Text us (503) 966-2284
Email us care@thegleamery.com

If I arrive late, can I still get my treatment?

Should you arrive more than 5 minutes late for your appointment, we cannot guarantee that we will be able to provide the service. If we cannot accommodate you, the same cancellation fee will be charged. We will try our best to reschedule your appointment for another time that suits you.

I booked my first appointment! What now?

Hooray! We can't wait to meet you and take care of your grin! A few "form-alities" will need to be taken care of before your first visit. Following your booking, look out for a couple emails that contain forms, our policies, and helpful details.

1. [Action required] Email: Access consent forms (Financial Policy, Privacy Practices, Teeth Whitening) and manage your appointment from this email.

2. First Visit Prep: Access the New Client Intake form (Health/Medical History, Insurance) for new clients.

Be sure to complete all forms ahead of time so you can sit back and relax during your visit!

Do you take walk-ins?

Yes, walk-ins are welcome! Please check with our front desk to confirm appointment availabilty for same day services.

How do I schedule for a group?

From any booking link on our site or by clicking here, select Group Appointments to book services for your group. Contact us care@thegleamery.com if you need help booking for a family or your group.

Do you accept gratuity?

If you were satisfied with your service, our staff welcomes and would definitely appreciate a gratuity! During your visit, gratuity can be added to your payment at checkout.

Can I purchase a gift card?

Definitely! eGift cards are available for purchase and valid for services and products at The Gleamery.

How often should I get a cleaning?

It depends on your oral wellness goals and needs! Here's a general guide, pick what feels right for you.

Monthly or every other month: For those who want the most consistent professional and preventative oral care. Those who have had cavities, restorations, braces, or oral surgery can really benefit from more frequent visits.

Quarterly: A great oral wellness boost to optimize health and hygiene. This is our recommend frequency for most people.

Twice a year: Fits into the standard insurance schedule. We offer convenient, easy booking in a comfortable and fun environment.

What do you use to whiten my teeth?

The GLO Science professional teeth whitening system is used for our Brightening services and is administered by certified staff. Learn more about our Teeth Brightening service.

Do you take x-rays?

We do not take x-rays at The Gleamery. We focus on preventative dental care and to make it easy and fun so you feel inspired to keep it up and have it be a more regular part of your life.

We recommend that you still see your general dentist for annual exams and x-rays, as some issues are not visibly apparent without it.

What happens if you find a cavity?

During teeth cleanings, your care team will chart your teeth and take clinical notes of our findings. These files are shared with your general dentist and any recommendations or areas of concern will be noted. If you don't have a provider, we can refer you to someone in our trusted network.

What makes you different from my dental clinic?

The Gleamery's services are intended to optimize your care and make it more convenient for you to get teeth cleanings and whitenings. With consistent and easy access to care, we can prevent plaque build-up (which causes cavities) and make sure your dental restorations (like fillings or crowns) are in tip-top shape! This allows for less stressful exams with your dentist and potentially reduce high-cost claims (and toothaches) for you long term.

We take R&R (refresh & relaxation) seriously when it comes to dental care. No drills, cold rooms, or mysterious procedures to worry about. In our luxe treatment rooms, you can kick back while we take care of the rest.

What forms of payment is accepted?

All major credit cards are accepted.

Do you take insurance?

Yes, we accept dental insurance for preventative teeth cleanings and flouride treatments! Traditionally, insurance doesn't cover teeth whitening services.

We're happy to bill insurance as a courtesy to our clients. If insurance should deny any portion of the claim, the client will be responsible for the total balance due.

A credit card is still required to make an appointment.

How does your Loyalty Program work?

Clients enrolled in our free Loyalty Program earn reward points for services, retail purchases, and referrals at The Gleamery! Points can be redeemed for future services, purchases and exclusive products!

To enroll: At your next appointment, simply ask Guest Services to enroll you to start earning points right away. Our Loyalty Program is connected to your client profile and no additional registration is required.

Unenroll at any time.

How much are reward points worth?

Earn Points
Earn 1 point for every $1 spent on services & retail products
Earn 1000 points for every new client referral 🤩 Worth $20 in points!

Redeem Points
50 points = $1 redemption value
Ex: 500 points is worth $10 in redemption value for future services and retail purchases.

Exclusive products and promotions may also be available when redeeming points in-store.

Exclusions: Services covered and paid for with insurance do not earn points. Excludes gift card purchases.

How do I earn perks for referring new clients?

Refer your friends to The Gleamery and you'll both be rewarded! At their first visit, they get $20 off and you'll get a $20 credit (1000 points) to your account.

How It Works*

Online Booking: Tell friends to include your full name (email or phone works too!) in the 'Include a message' section when completing their booking.

In Person: Your friend can also let our Guest Services know you referred them during their visit.

*$20 credit for your friend is applied at their first appointment
*$20 credit (1000 points) will be added to your Loyalty Program account
*You must be enrolled in the Loyalty Program at the time of their first appointment

Covid-19 Screening

Prior to your appointment, we request that you complete a Covid-19 screening form.

If you are experiencing any symptoms of Covid-19 or influenza—we hope you feel better—and ask that you reschedule your appointment.

Is your staff vaccinated for Covid-19?

We want to keep you, our team, and our community safe and healthy. Every staff member is fully Covid-19 vaccinated and boosted.